Cancellation Policy

Total Relaxation by Rachel Booking & Cancellation Policy

​

At Total Relaxation by Rachel, we understand that things can come up, but your appointment is reserved especially for you, and last-minute changes or missed appointments can affect our business and other clients. To ensure fairness, we kindly ask for your cooperation with our policies.

    Non-Refundable Deposits:

• A deposit is required to secure your appointment. Deposits are non-refundable but are transferable if you cancel at least 24 hours before your appointment and reschedule within 24 hours of cancellation.

• Rescheduling: Only one reschedule is allowed per appointment.

• No Refunds: There are no refunds for services already rendered.

Cancellation Policy:

• Single Services: A 24-hour notice is required to cancel or reschedule.

• Multiple Services (over 2 hours): A 48-hour notice is required.

• Insufficient Notice: If you fail to give proper notice, you may be charged up to the full value of the service.

• No-Shows: No-show reservations will be charged the total service value.

Late Arrivals:

• If you are more than 15 minutes late without notifying the spa, your appointment will be considered canceled, and cancellation fees will apply.

Cancellation Fees:

• 30 minutes or less: $25 fee for same-day cancellations or no-shows.

• 30 to 75 minutes: $50 fee for same-day cancellations or no-shows.

• 75 + minutes: $75 fee for same-day cancellations or no-shows.

• Spa Packages or Multiple Services: 50% of the total cost for same-day cancellations or no-shows.

For future bookings, deposits will be required. We thank you for understanding and helping us provide excellent service to all clients.